ReverseVision, Stratmor to measure consumer satisfaction with HECMs

ReverseVision, Stratmor to measure consumer satisfaction with HECMs

ReverseVision and STRATMOR Group Partner to Integrate First-Ever HECM Borrower Satisfaction Benchmark into MortgageSAT View ReverseVision Inc. News Room Search News

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SAN DIEGO, Calif. /ScoopCloud/ — ReverseVision, the leading provider of technology and training for the Home Equity Conversion Mortgage (HECM) industry, today announced it is partnering with leading mortgage industry advisory firm STRATMOR Group to develop the first-ever HECM borrower satisfaction benchmark as part of STRATMOR’s MortgageSAT Borrower Satisfaction Program.

ReverseVision and Stratmor Group are building a benchmark for home equity conversion mortgages that could help determine how well these federal housing administration loans serve.

Loyalty measurement. Customer loyalty is the likelihood of repurchasing products or services. Customer satisfaction is a major predictor for repurchasing and it is influenced by explicit performance of the product, value and quality. Loyalty is basically measured when a customer recommends to a friend, family member about given product.

ReverseVision and STRATMOR Group just unveiled the MortgageSAT program, which surveys HECM borrowers on all aspects of their origination experience to provide lenders with deeper insights into.

measuring customer satisfaction; n Tools and resources for measuring customer satisfaction. In the past, King County has assessed customer satisfaction in a variety of departments and programs. However, past assessments have used differing measurement methods and tools. Accordingly, these guidelines will help

ReverseVision is promoting HECMs to the forward community with its Generational Lending strategy. The concept revolves around the idea that reverse mortgages are the logical next step in the cycle of one’s lending life, and that traditional lenders should be engaging their older customers in discussions about how a HECM can play a part in their retirement.

As part of its continued mission to improve reverse mortgage origination, technology provider and 2018 HW Tech100 winner ReverseVision has launched the industry’s first-ever HECM borrower satisfaction.

It’s a true competitive advantage to measure customer satisfaction in a variety of different ways. Now, I want to make a quick caveat here: oftentimes, when you say something like "measure customer satisfaction", it can lead executives to green-light a bunch of surveys and net promoter score assets.

June 13, 2017 (SEND2PRESS NEWSWIRE) – ReverseVision. (HECMs) with its RV Exchange (RVX) loan origination technology. Emerging this year as a wholly-owned subsidiary of South Pacific Financial Corp..

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